> For the complete documentation index, see [llms.txt](https://docs.cinedream.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cinedream.io/troubleshooting/error-message-failed-to-fetch.md).

# Error message: Failed to Fetch

<figure><img src="https://1449894025-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXV6dIa2ZTHDKnFjYTLCU%2Fuploads%2F15xKzFGnt8ZV687a8M7Z%2Ffaild%20to%20fetch.png?alt=media&amp;token=a1eaa245-14a1-44d1-81cc-9dd8c611d951" alt=""><figcaption></figcaption></figure>

**Cause:** On most cases it is caused by a faulty installation.

**Solution:** Perform a clean install.

**On Mac**

1\. Download the latest CineDream build here: <https://fd.cinemagrade.com/installer/release/CD-21a950e0/mac>

2\. Mount the .dmg, run the “Uninstaller” first, then enter your system password. If it prompts you to move to trash or ‘keep’ click ‘keep’.

<figure><img src="https://1449894025-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXV6dIa2ZTHDKnFjYTLCU%2Fuploads%2FGiE5inreUW0Jx7BQyU7v%2FSequence%2001.00_01_08_14.Still003.png?alt=media&amp;token=4c645b69-3971-4a6b-ac4b-f087b4b3eb3b" alt=""><figcaption></figcaption></figure>

3. If you are an Adobe Premiere user, make sure you are logged in to Adobe Creative Cloud.

<figure><img src="https://1449894025-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXV6dIa2ZTHDKnFjYTLCU%2Fuploads%2F3rwRFvcMSPMV9ZCo5nQT%2FSequence%2001.00_00_55_11.Still004.png?alt=media&amp;token=7be9c8f1-38f7-4f3f-9c48-1663ebe4a8e0" alt=""><figcaption></figcaption></figure>

4. Then mount again the .dmg and run the “Installer”.

<figure><img src="https://1449894025-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXV6dIa2ZTHDKnFjYTLCU%2Fuploads%2FWizjvyz98sLwf8QJpf1I%2FSequence%2001.00_01_15_01.Still005.png?alt=media&amp;token=9ba7f7bd-2982-4078-b2d0-155ff2a74de2" alt=""><figcaption></figcaption></figure>

5\. After installation is complete, restart your Mac for good measure.

**On Windows**

1\. Search for “Add or remove programs” in the Start menu to open the Settings app.

<figure><img src="https://1449894025-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXV6dIa2ZTHDKnFjYTLCU%2Fuploads%2FAN7d3b1ctinEtEw9Hicx%2FSequence%2001.00_03_54_10.Still007.png?alt=media&amp;token=f105e8fa-4367-4aae-8e92-97ea01fc9ef6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1449894025-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXV6dIa2ZTHDKnFjYTLCU%2Fuploads%2F1Tvwa1GGTn5erhPkPWxY%2FSequence%2001.00_05_14_04.Still008.png?alt=media&amp;token=6c8dfc05-bb39-4c14-80ce-aacedc060563" alt=""><figcaption></figcaption></figure>

2. Find the CineDream in the list of applications and select it, then click “Uninstall”.

<figure><img src="https://1449894025-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXV6dIa2ZTHDKnFjYTLCU%2Fuploads%2Foh9lnx5mBYGiXNmLjj59%2FSequence%2001.00_05_24_20.Still006.png?alt=media&amp;token=9e853d87-cdb4-46c4-af0a-aa57a823e2c1" alt=""><figcaption></figcaption></figure>

3\. Download the latest CineDream build here:

<https://fd.cinemagrade.com/installer/release/CD-21a950e0/win>

4\. If you are an Adobe Premiere user, make sure you are logged in to Adobe Creative Cloud.

<figure><img src="https://1449894025-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXV6dIa2ZTHDKnFjYTLCU%2Fuploads%2FvpX77rQuptUKDAi9DZpR%2FSequence%2001.00_03_44_19.Still009.png?alt=media&amp;token=39116f5c-b009-4f73-9927-b336e9c60ac3" alt=""><figcaption></figcaption></figure>

5. Then open the .msi file to start installation and follow the prompts.

<figure><img src="https://1449894025-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXV6dIa2ZTHDKnFjYTLCU%2Fuploads%2FlhXjLvrL0D7cYVA3zyFV%2FSequence%2001.00_03_49_03.Still010.png?alt=media&amp;token=5e3ab9b7-62ac-4a8d-acfb-8e1a62ea3687" alt=""><figcaption></figcaption></figure>

6. After installation is complete, restart your PC for good measure.