> For the complete documentation index, see [llms.txt](https://docs.cinedream.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cinedream.io/troubleshooting/error-message-failed-to-fetch.md).

# Error message: Failed to Fetch

<figure><img src="/files/7V224YAiqfYgNWbma2yk" alt=""><figcaption></figcaption></figure>

**Cause:** On most cases it is caused by a faulty installation.

**Solution:** Perform a clean install.

**On Mac**

1\. Download the latest CineDream build here: <https://fd.cinemagrade.com/installer/release/CD-21a950e0/mac>

2\. Mount the .dmg, run the “Uninstaller” first, then enter your system password. If it prompts you to move to trash or ‘keep’ click ‘keep’.

<figure><img src="/files/YdKodIOP4Rv53OxeFqw8" alt=""><figcaption></figcaption></figure>

3. If you are an Adobe Premiere user, make sure you are logged in to Adobe Creative Cloud.

<figure><img src="/files/faQ8M6B0eaKNlGIlLWxI" alt=""><figcaption></figcaption></figure>

4. Then mount again the .dmg and run the “Installer”.

<figure><img src="/files/16zDtWu4cxhDAIYj33xE" alt=""><figcaption></figcaption></figure>

5\. After installation is complete, restart your Mac for good measure.

**On Windows**

1\. Search for “Add or remove programs” in the Start menu to open the Settings app.

<figure><img src="/files/ciRm25qdkgBYJCZDpI3h" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/CTLoXWeYOsxw6YbOvq6c" alt=""><figcaption></figcaption></figure>

2. Find the CineDream in the list of applications and select it, then click “Uninstall”.

<figure><img src="/files/f2oGBbdJcOCp4S3mKyIF" alt=""><figcaption></figcaption></figure>

3\. Download the latest CineDream build here:

<https://fd.cinemagrade.com/installer/release/CD-21a950e0/win>

4\. If you are an Adobe Premiere user, make sure you are logged in to Adobe Creative Cloud.

<figure><img src="/files/NwCK7PIVFGHKhz1eth6Z" alt=""><figcaption></figcaption></figure>

5. Then open the .msi file to start installation and follow the prompts.

<figure><img src="/files/eqW5bMDV82YQmS9JdN86" alt=""><figcaption></figcaption></figure>

6. After installation is complete, restart your PC for good measure.