Error message: Failed to Fetch

Cause: On most cases it is caused by a faulty installation.

Solution: Perform a clean install.

On Mac

1. Download the latest CineDream build here: https://fd.cinemagrade.com/installer/release/CD-21a950e0/mac

2. Mount the .dmg, run the “Uninstaller” first, then enter your system password. If it prompts you to move to trash or ‘keep’ click ‘keep’.

1. If you are an Adobe Premiere user, make sure you are logged in to Adobe Creative Cloud.

1. Then mount again the .dmg and run the “Installer”.

5. After installation is complete, restart your Mac for good measure.

On Windows

1. Search for “Add or remove programs” in the Start menu to open the Settings app.

1. Find the CineDream in the list of applications and select it, then click “Uninstall”.

3. Download the latest CineDream build here:

https://fd.cinemagrade.com/installer/release/CD-21a950e0/win

4. If you are an Adobe Premiere user, make sure you are logged in to Adobe Creative Cloud.

1. Then open the .msi file to start installation and follow the prompts.

1. After installation is complete, restart your PC for good measure.