> For the complete documentation index, see [llms.txt](https://docs.cinedream.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cinedream.io/troubleshooting/fixing-extension-issues-on-adobe-premiere-pro-mac.md).

# Fixing Extension Issues on Adobe Premiere Pro (Mac)

Error messages like "Failed to set parameters" and "Could not connect to extension" can be solved installing a new Extension to Adobe Premiere Pro.  Watch the video for a full breakdown of the steps to follow.

{% embed url="<https://colorgradingcentral.wistia.com/medias/22k7g3stqk>" %}

1.Download and install new CEP extension

-Download and install aescripts ZXP installer:\
<https://aescripts.com/learn/post/zxp-installer?srsltid=AfmBOopUGL0lod5fJLFEiLDfWB4RZVwuQyVnr-NXHlgx7NiBxtA1MJOt>\
\
-Download new CEP extension from:\
<https://fd.cinemagrade.com/CinemaGrade/cdn/test/builds/CineDreamExtension.zxp>\
\
-Uninstall old Premiere Pro CEP extension for CineDream\
-Install newly downloaded extension

2.Test if the errors still appear

-Make sure your Adobe Creative Cloud App is updated to the latest version (6.8.0+):\
-Opening the Creative Cloud app\
-From toolbar Creative Cloud menu choose \`About Creative Cloud\`\
-Version should be 6.8.0 or later\
-Open terminal and run the following command:\
\
`defaults write com.adobe.CSXS.12 LogLevel 6`\
\
-Open Premiere Pro\
-Add CineDream effect to a clip\
-Click Open controls\
-If an error in Premiere appears (Could not connect to extension), restart Premiere and try again\
-When CineDream opens, make an adjustment and hit Apply\
-Switch to Premiere, move playhead. Note, if \`Failed to set parameters\`\
error appears -If no errors appeared in Premiere, let us know and feel free to use the\
new extension -If you need to reinstall CineDream at some point, you will need to reinstall the new extension until a new CineDream version with that extension is out\
-If you still experienced any of those errors (\\"Could not connect to extension\\" or \\"Failed to set parameters\\"), please find the log files for the extension<br>

3.Send logs if needed

-Open Finder, press cmd+shift+g\
-Type:\
\
`~/Library/Logs/CSXS`\
\
and press enter\
\
-In the folder that opens, locate the following files:\
\
CEP12-PPRO.log\
\
Any file that matches the pattern CEPHtmlEngine12-PPRO-X.X.X-io.cinedream.PProCEP.log and was modified recently\
Any that match pattern CEPHtmlEngine12-PPRO-X.X.X-io.cinedream.PProCEP-renderer.log and was modified recently\
\
For example:\
\
CEPHtmlEngine12-PPRO-25.5.0-io.cinedream.PProCEP.log\
CEPHtmlEngine12-PPRO-25.5.0-io.cinedream.PProCEP-renderer.log\
\
-Copy these files into a separate folder and compress that new folder by right-clicking and selecting \`compress\`\
-Open CineDream and attach the zip file to a support request\
-Then run the following command in terminal:\
\
`defaults write com.adobe.CSXS.12 LogLevel 1`<br>