Refund Policy

Refund & Cancellation Policy

Effective Date: 28 January 2025

This Refund & Cancellation Policy explains the circumstances under which you may be eligible for a refund for CineDream software purchases. It is extracted from and governed by the CineDream End-User License Agreement (EULA).

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1. 30-Day Money-Back Guarantee

• Initial Purchase (Annual Subscription or Perpetual): You may request a full refund within 30 days of your original purchase.

• Annual Subscription Renewal: On renewal, you may request a full refund if you cancel within 30 days of the renewal charge.

  Important: You must contact us by email at [email protected] to request this refund. Other communication channels (e.g., social media, phone) are not accepted.

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2. Refund Processing

• If your refund is approved, please allow 3–5 business days for the funds to appear in your account.

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3. Refund Eligibility Conditions

• Annual Subscription (Outside 30 Days): No refunds are provided after 30 days. However, you will retain access to CineDream until the end of your current subscription period.

• Perpetual License (Outside 30 Days): No refunds are provided after 30 days. You may continue using the version you purchased indefinitely, subject to the EULA.

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4. License Revocation on Refund

• If a refund is issued, your CineDream license key will be deactivated and no longer valid for use.

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5. How to Request a Refund

Please send your refund request to: [email protected]

Include the following in your request:

• Your order number

• The email address used for purchase

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Note

This policy is provided for convenience. In the event of any conflict, the full End-User License Agreement (EULA) shall prevail.