> For the complete documentation index, see [llms.txt](https://docs.cinedream.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cinedream.io/legal-and-policies/refund-policy.md). # Refund Policy ## Refund & Cancellation Policy **Effective Date:** 28 January 2025 This Refund & Cancellation Policy explains the circumstances under which you may be eligible for a refund for CineDream software purchases. It is extracted from and governed by the CineDream End-User License Agreement (EULA). *** ### 1. 30-Day Money-Back Guarantee * **Initial Purchase (Annual Subscription or Perpetual):**\ You may request a full refund within **30 days** of your original purchase. * **Annual Subscription Renewal:**\ On renewal, you may request a full refund if you cancel within **30 days** of the renewal charge. > *Important: You must contact us by email at to request this refund. Other communication channels (e.g., social media, phone) are not accepted.* *** ### 2. Refund Processing * If your refund is approved, please allow **3–5 business days** for the funds to appear in your account. *** ### 3. Refund Eligibility Conditions * **Annual Subscription (Outside 30 Days):**\ No refunds are provided after 30 days. However, you will retain access to CineDream until the end of your current subscription period. * **Perpetual License (Outside 30 Days):**\ No refunds are provided after 30 days. You may continue using the version you purchased indefinitely, subject to the EULA. *** ### 4. License Revocation on Refund * If a refund is issued, your CineDream license key will be **deactivated** and no longer valid for use. *** ### 5. How to Request a Refund Please send your refund request to:\ **** Include the following in your request: * Your order number * The email address used for purchase *** #### Note This policy is provided for convenience. In the event of any conflict, the full **End-User License Agreement (EULA)** shall prevail.