> For the complete documentation index, see [llms.txt](https://docs.cinedream.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cinedream.io/legal-and-policies/refund-policy.md). # Refund Policy ## Refund & Cancellation Policy **Effective Date:** 28 January 2025 This Refund & Cancellation Policy explains the circumstances under which you may be eligible for a refund for CineDream software purchases. It is extracted from and governed by the CineDream End-User License Agreement (EULA). *** ### 1. 30-Day Money-Back Guarantee * **Initial Purchase (Annual Subscription or Perpetual):**\ You may request a full refund within **30 days** of your original purchase. * **Annual Subscription Renewal:**\ On renewal, you may request a full refund if you cancel within **30 days** of the renewal charge. > *Important: You must contact us by email at to request this refund. Other communication channels (e.g., social media, phone) are not accepted.* *** ### 2. Refund Processing * If your refund is approved, please allow **3–5 business days** for the funds to appear in your account. *** ### 3. Refund Eligibility Conditions * **Annual Subscription (Outside 30 Days):**\ No refunds are provided after 30 days. However, you will retain access to CineDream until the end of your current subscription period. * **Perpetual License (Outside 30 Days):**\ No refunds are provided after 30 days. You may continue using the version you purchased indefinitely, subject to the EULA. *** ### 4. License Revocation on Refund * If a refund is issued, your CineDream license key will be **deactivated** and no longer valid for use. *** ### 5. How to Request a Refund Please send your refund request to:\ **** Include the following in your request: * Your order number * The email address used for purchase *** #### Note This policy is provided for convenience. In the event of any conflict, the full **End-User License Agreement (EULA)** shall prevail. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cinedream.io/legal-and-policies/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.